An IVR system is the entry point for a caller to your company. This caller can be your potential customer, investor or some other important business entity. This is why you have to make sure that your IVR is serving the caller at its best. In general scenarios, the IVRS has a few recorded voice prompts which get played one by one based on the selection made by the caller. These voice prompts are the recorded voice and often a time, the caller finds it robotic. Of course, it is a machine taking care of a human, but still adding some kind ingredients of human touch in the IVR can help you to serve your callers with the unique and pleasing experience.